Product Returns Policy for Daisybox Caskets

Effective Date: [28 Nov 2024]
Applicability: This policy applies to Daisybox caskets sold to funeral homes within Australia.

1. Purpose

This Returns Policy outlines the circumstances and process under which funeral homes may return Daisybox caskets. Daisybox is committed to providing high-quality products that meet your needs. If an issue arises, we aim to resolve it efficiently and fairly.

2. Returns Eligibility

Funeral homes may request a return under the following conditions:

2.1 Defective Products

Products with manufacturing defects or damage incurred before delivery are eligible for return. Examples include:

• Structural flaws compromising the casket's integrity.

• Significant cosmetic damage affecting the product's appearance.

2.2 Incorrect Products

Returns are accepted for items shipped in error, such as incorrect model, size, or color.

2.3 Change of Mind

Returns for change of mind are not accepted unless otherwise agreed in writing prior to purchase.

2.4 Customised or Decorated Caskets

Customised or decorated caskets are not eligible for return unless due to a manufacturing defect or damage during delivery.

3. Conditions for Returns

To process a return, the following conditions must be met:

• The return request must be submitted within 7 business days of delivery.

• The casket must be unused and in its original condition (unless the return is due to a defect or damage).

• Supporting documentation, such as proof of purchase and photographic evidence of defects or damages, must be provided.

4. Return Process

To initiate a return, follow these steps:

1. Submit a Return Request

   • Email our customer service team at [Insert Email] or call [Insert Phone Number].

   • Include the invoice number, description of the issue, and any relevant photos or videos.

2. Approval and Instructions

   • If the return is approved, Daisybox will provide a Return Authorisation Number (RAN) and instructions for returning the casket.

3. Return Shipping

   • For defective or incorrect products: Daisybox will arrange and cover the cost of return shipping.

   • For other approved returns: The funeral home is responsible for return shipping costs, unless agreed otherwise.

4. Inspection and Resolution

   • Once the casket is received, Daisybox will inspect the product to verify the issue.

   • If eligible, Daisybox will issue a replacement, repair, or refund within 14 business days of receipt.

5. Non-Returnable Items

The following are not eligible for return:

• Items not purchased directly from Daisybox.

• Caskets damaged due to misuse, mishandling, or improper storage.

• Products returned without prior authorisation.

6. Refunds

Refunds will be issued via the original payment method unless otherwise agreed. Refunds may take up to 7 business days to process after the return is approved.

7. Consumer Guarantees

This policy operates in addition to, and does not exclude, restrict, or modify, any rights or remedies under the Australian Consumer Law (ACL) or any other applicable laws.

If a product fails to meet consumer guarantees under the ACL, funeral homes are entitled to a repair, replacement, or refund depending on the nature of the failure.

8. Contact Information

For questions about this Returns Policy, please contact us at:
Email: sales@daisybox.io
Address: PO Box 346, Peregian Beach, QLD, 4573

This policy is subject to periodic review and updates. Please check our website for the latest version.